Minted Reviews: I Read & Summarized 2,611 Customer Reviews & Ratings About Minted’s Customer Service & Its Products’ Quality (Including Easy Paper/Photo Christmas & Holiday Cards, Save-the-Dates, Wedding Invitations, & Wedding Websites)

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Minted Reviews: I Read 2,611 Customer Reviews & Ratings!

I read & summarized 2,611 helpful customer reviews for this post!

Minted, an online company based in the United States (San Francisco, CA), is best known for its easy DIY save-the-date cards, personalized wedding invitations (especially their popular all-in-one wedding invitations), and helpful customer service.

But Minted offers way more than just premium quality wedding products.

Just these past two years, Minted has been one of my favorite sites to buy all kinds of art prints (I loved, loved, LOVED every piece I bought), Christmas photo cards (and other holiday cards), invitations, and business cards.

Overall, I’ve had only great experiences with Minted and, in my opinion, they get an A+.

So I thought I would take some time to read what 2,611 customers [RES] had to say about Minted, summarize/write what they had to say, plus add my own experience with Minted in this post.

Minted’s Customer Service

I read so many great compliments about Minted’s customer service in the past couple of years.

But, I’ll be honest…

A few years back, prior to 2019, some people’s thoughts about Minted’s customer service made me hesitant to order anything from Minted for the very first time. Mind you, I’m a REALLY cautious/nervous online shopper when it’s my first time dealing with an online company for the first time.

Now, in 2021, the opinions of Minted’s customer service [RES] are MUCH more positive and match my personal experience with Minted (which has been beyond great).

Today, many customers say that Minted’s customer service is fast to reply and very polite. And they also provide recommendations and help if you can’t get something just right with your order. Personally, this put me more at ease for buying anything on Minted.

So perhaps Minted is stepping up their game when it comes to customer service???

I think that customer service is really the backbone of any online company. You need an A+++ rating with customer service for me to even consider giving an online store any of my business.

Minted’s Company: Return Policy

How does this company handle returns, refunds, and replacements?

Below are all questions I had before ordering products from Minted.

  1. What happens when you receive your order from Minted and it’s not what you wanted?
  2. Or worse, what happens when you don’t get your order at all?
  3. How does Minted’s customer service do with returns, refunds, and replacements?

I did read a lot of good feedback, written between 2019 and 2021, on how customer service would give replacements to orders that were faulty (without any hassle).

Overall, from all the customer comments I’ve read, it feels like Minted is more focused on fixing the order with replacements rather than giving full refunds. (But this is only based on what I read. Please remember this doesn’t mean this info is 100% complete.)

As for returns, I didn’t read any comments where the customer mentioned that they had to return items in the mail in order to get a replacement for faulty products. A picture of the item was all they needed.

Minted’s Product Quality

Most customers had great things to say about the quality of Minted’s products (2019-2021).

From 2019 to 2021, most customers had great things to say about the quality of the products they received. It’s really become obvious to me that Minted is putting a real effort into bringing high-quality products to its customers.

Overall, you can expect that the products are “as advertised” and that you’ll have a great experience with Minted.

Perfect!

But wait!

What about the stuff that went wrong? What about the bad experiences some customers had?

I love to read what people don’t like about a company’s products and what really annoyed or angered them. lol Is that so wrong?

Here are a few things to look out for when shopping on Minted…

Minted’s Wedding Websites

Although this is such a minor thing (in my eyes), I thought I would mention that a few customers complained that Minted’s wedding websites can’t be found by using a search engine (search engines = Google.com, Bing.com, etc).

Even if you contact customer service with this issue, they will tell you that there’s no way for your website to be searchable on Google. It’s just not an option. So, if not this will be a problem for you, these wedding websites are probably not for you (although they’re free).

Minted’s Paper / Photo Cards & Invitations

There are a few things I want to mention about Minted’s cards and invitations…

First, I just want to say that the quality of the paper and printing is PREMIUM quality. I love everything about how their cards and stationery feel and they absolutely look amazing.

So, quality is definitely not an issue.

OK. Now for what went wrong…

First, it seems that if you put in a special request, and then you select Express shipping, that your special request is not granted. (This issue was brought up to Minted and might have been resolved by now).

I also read a few negative comments about customers receiving the wrong amount of cards or invitations. It’s like there’s no one to count how much of a product is being printed before it’s sent. And there seems to be a lot of criticism about receiving the wrong product, like receiving the wrong type of envelope.

But my question is always, “Will customer service fix the issue, hassle-free?” And, I can say with confidence that customer service WILL make it right.

I just wish that these issues wouldn’t happen to begin with. Perhaps they are overwhelmed with the number of people who want to order their products? And we are all humans and make mistakes. But I get the feeling that there needs to be more quality control in these areas.

Update (April 20, 2021): Quality Control

More recent comments from customers are proving that Minted is already in the midst of correcting its quality control issues. There seem to be fewer complaints of receiving the wrong orders in the past couple of months. So it seems they really are listening to their customers.

Value: Are Minted Prices Good for the Quality?

If you’re comparing the prices of art prints online, you might find that Minted’s prints are a little more expensive than other e-commerce websites. However, again, the prints are really premium quality and they’re all limited edition prints. Limited edition art prints typically increase in value over time, so they’re actually a good investment.

Overview: My Opinion of Minted + Star Rating

So, is Minted.com a safe site to buy from? Definitely!

Would I recommend Minted to my friends and family? Absolutely, YES! I love Minted!

My personal rating of Minted’s product quality and customer service is 4.5 out of 5 stars. I only took out half star for the few tiny, minor things that went wrong, as explained above.

Overall, the quality of their products is more than great, and it has a lot to do with their interesting business model.

Did you know that Minted is a curated site that holds regular art contests that are open to anyone in the world?

More than 2,000 designs are submitted by artists to Minted every week. Then, anyone (including you) can act as a judge and rate the artists’ artwork.

This company is basically using consumer votes to help predict the next best-seller! So you know that the designs are going to be top-notch!

Do you want to support independent artists?

Join 1+ million others who got unique, meaningful items on Minted!

Every purchase pays an artist!

Click Here For Trending Art

Resources & Reviews About Minted

View helpful customer reviews and complaints about Minted. Also view star ratings and photos.

  1. Trustpilot (Minted Has 2.7 Stars in a 5 Star Rating: Average)
  2. WeddingWire (Minted Has 4.5 Stars in a 5 Star Rating: Excellent)
  3. Yelp (Minted Has 3.5 Stars in a 5 Star Rating: Great)
  4. The Knot (Minted Has 4.3 Stars in a 5 Star Rating: Great)
  5. SiteJabber (Minted Has 1.6 Stars in a 5 Star Rating: Poor)

Minted

www.minted.com

About Minted

We believe that great design lives and thrives in the hands of independent artists that people do not have access to through traditional retailers. Minted uses technology to allow consumers to discover great creative talent, making Minted a place where artists can learn, gain exposure, and build their businesses.

About Us | Minted

Contact

Minted’s Customer Service

Company Location

San Francisco, CA, United States

Categories

Graphic Designer, Art Supply Store, Printing, Online, Personalized

Details

Fine-Quality Paper Goods, Wedding Invitations, Save the Dates, Wedding Website, Invitations, Cards, Wedding Programs, Christmas Cards, Holiday Cards, Photo Cards, Address Labels, Business Cards, Art Prints, Photo Calendars, Party Decor, Pros and Cons