Minted Reviews: I Read & Summarized 2611 Customer Reviews and Ratings About Minted’s Customer Service & Its Products’ Quality (Including Easy Paper/Photo Christmas & Holiday Cards, Save-the-Dates, Wedding Invitations, and Wedding Websites)

Minted Reviews: I Examined 2611 Customer Reviews & Ratings!

Minted, an online company based in the United States (San Francisco, CA), is best known for its easy DIY save-the-date cards, personalized wedding invitations, and helpful customer service.

But Minted offers way more than just premium quality wedding products.

Just these past two years, Minted has been one of my favorites sites to buy all kinds of art prints (I loved, loved, LOVED every piece I bought), Christmas cards (and other holiday cards), invitations, and business cards. Overall, I’ve had only great experiences with Minted.

In my opinion, Minted gets an A+.

I have used minted for many years and have the most amazing cards for holidays and invitations! I get nothing but compliments from everyone! This year, two dozen people wrote me to say it was the best card they have ever seen, ever! People call me to ask who I use for my cards all the time. I very highly recommend minted to everyone…

Reviewed on December 17, 2017 by Katie G (Gave Minted 5 out of 5 stars: Excellent!) [3]

So I thought I would take some time to read what 2611 customers[RES] had to say about Minted and then summarize/write a review (plus I’ll add in my own experience).

Most of us know that people tend to complain versus compliment a company when they leave online reviews. That’s why I was really impressed when I saw so many great reviews about Minted in 2019 and 2021 [RES].

But I’ll admit one thing…

…I love reading and focusing on negative/critical reviews.

You can call me a pessimist, but before I shop online I like to know what customers DIDN’T like about a site, its products, and its customer service. With this info, I can make a better decision on whether or not I want to shop at a particular online store (or which products or services to avoid).

So, in this post, you’ll find that I focus more on critical customer reviews. This is so I can provide you with the information you need if you’re a cautious online shopper like me.

Read These Money Saving Tip!

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Please Note: Since the customer reviews I read dated back to 2009, I decided to focus on reviews written in 2019 and 2021. This focus will make sure that you are aware of the most current pros and cons.

Minted’s Customer Service

I read so many great reviews about Minted’s customer service in the past couple of years.

But, I’ll be honest…

A few years back, prior to 2019, some reviews about Minted’s customer service made me hesitant to order anything from Minted for the very first time. Mind you, I’m a REALLY cautious/nervous online shopper when it’s my first time dealing with an online company for the first time.

Now, in 2021, the opinions of Minted’s customer service [RES] are MUCH more positive and match my personal experience with Minted (which has been beyond great).

Today, many customers say that Minted’s customer service is fast to reply and very polite. And they also provide recommendations and help if you can’t get something just right with your order. Personally, this put me more at ease for buying anything on Minted.

So perhaps Minted is stepping up their game when it comes to customer service???

I think that customer service is really the backbone of any online company. You need an A+++ rating with customer service for me to even consider giving an online store any of my business.

Normally, I do not write reviews for companies but after seeing so many negative reviews on Trustpilot and Twitter, I wanted to share my experience. Minted has been nothing but amazing to work with. In the fall, I ordered my wedding save the dates and bridal shower invites through them. The process was seamless, everything came on time and correct, and the product was beautiful.

Fast forward to a few weeks ago when I ordered my entire wedding suite on Minted. The digital proof was a bit delayed getting to me from when the website quoted me, so I reached out to customer service. They immediately upgraded my shipping method to rush overnight because I was concerned I would not get them in enough time to send out to guests. They also made sure to expedite the digital proof process. I placed my order on 12/30, it shipped on 1/6, and was in my hands on 1/7. Everything was perfect with zero errors.

Huge shout-out to ARI with Customer service who worked with the design team to get me everything on time AND upgraded shipping method.

I will definitely be a return customer of Minted!

Reviewed on January 8, 2020 by Aleigh Bollon (Gave Minted 5 out of 5 stars: Excellent!) [1]

Reviews of Minted’s Company: Refund Policy

Below are all questions I had before ordering products from Minted.

  1. What happens when you receive your order from Minted and it’s not what you wanted?
  2. Or worse, what happens when you don’t get your order at all?
  3. How does Minted’s customer service do with returns, refunds, and replacements?

I did read a lot of reviews, written between 2019 and 2021, on how customer service would give replacements to orders that were faulty without any hassle.

However, I didn’t read any reviews (yet) where customers were given full refunds. Customers that were given refunds were only part-refunds (like in the area of 35%).

So, from all the customer reviews I’ve read, it feels like Minted is more focused on fixing the order with replacements rather than giving refunds. (But, again, this is only based on the reviews I read. Please remember this doesn’t mean this info is 100% correct or complete.)

As for returns, I didn’t read reviews where the customer mentioned that they had to return items in the mail in order to get a replacement for faulty products. A picture of the item is all they needed.

Amazing Customer Service

I had a great experience with Minted’s customer service, both via phone and via email communications. I had made a personal error on my wedding invites and was requesting that I could add return addresses to my envelopes, and long story short their team bent over backwards to help me make it right without charging me anything. They apologized for putting me on hold for less than 5 minutes while they worked to figure everything out. They replied to my emails in less than a day and were very friendly and helpful. Definitely worth the higher cost of these invites because of the quality of service you also get with your purchase.

Reviewed on July 13, 2020 by Sharon W. (Gave Minted 5 out of 5 stars: Excellent!) [5]

Minted’s Product Quality

From 2019 to 2021, most customers had great things to say about the quality of the products they received. It’s really become obvious to me that Minted is putting a real effort into bringing high-quality products to its customers.

Overall, you can expect that the products are “as advertised” and that you’ll have a great experience with Minted.

Perfect!

And Minted’s customer service also got many rave reviews from many customers.

That’s great!

Minted was easy to use and my invites even came in earlier than the expected date looking wonderful! I am so happy that the address printing was included as that was a huge piece that made my life much much easier. I would highly suggest minted and the all-in-one invite!

Reviewed on April 8, 2021 by Shannon Cahillane (Gave Minted 5 out of 5 stars: Excellent!) [1]

But wait!

What about the stuff that went wrong? What about the bad experiences some customers had?

I love to read what people don’t like about a company’s products and what really annoyed or angered them. lol Is that so wrong?

I just believe that you can’t be a savvy online shopper unless you know all the stuff that went wrong with previous customers. So here are a few things to look out for when shopping on Minted.

Minted’s Wedding Websites

Although this is such a minor thing (in my eyes), I thought I would mention that a few customers complained that Minted’s wedding websites can’t be found by using a search engine (search engines = Google.com, Bing.com, etc).

Even if you contact customer service with this issue, they will tell you that there’s no way for your website to be searchable on Google. It’s just not an option. So, if not this will be a problem for you, these wedding websites are probably not for you.

Minted’s Paper/Photo Cards & Invitations

There are a few things I want to mention about invitations…

First, I just want to say that the quality of the paper and printing they produce is just PREMIUM quality. I love everything about how their cards and stationary feel and look amazing. So, quality is definitely not an issue.

Using minted has been so easy! My fiance and I were easily able to find a design for our save the dates, wedding website and invitations that we loved. … The proofing process was so quick and I felt like the minted editor took the time to make the changes they thought would look best.

Reviewed on March 10, 2021 by Sara (Gave Minted 5 out of 5 stars: Excellent!) [1]

OK. Now for what went wrong…

First, it seems that if you put in a special request, and then you select Express shipping, that your special request is not granted. (This issue was brought up to Minted and might have been resolved by now).

I also read a few reviews where customers received the wrong amount of cards or invitations. It’s like there’s no one to count how much of a product is being printed before it’s sent. And there seems to be a lot of reviews about receiving the wrong product, like receiving the wrong type of envelope.

But my question is always, “Will customer service fix the issue, hassle-free?” And, I can say with confidence that customer service WILL make it right.

I just wish that these issues wouldn’t happen to begin with. Perhaps they are overwhelmed with the number of people who want to order their products? And we are all humans and make mistakes. But I get the feeling that there needs to be more quality control in these areas.

Click here to get a FREE wedding sample kit from Minted!

Update (April 20, 2021): Customer’s Quality Reviews

More recent reviews are proving that Minted is already in the midst of correcting its quality control issues. There seem to be fewer complaints of receiving the wrong orders in the past couple of months. So it seems they really are listening to their customers.

Minted’s Invitations: Postage Stamps

There were a few customers who complained that the postage stamps that came with their invitations didn’t cover the actual shopping cost.

So you might NOT want to drop your invitations in a mailbox (especially if you’re not in the United States). I suggest you go into a post office and make 100% sure you have the stamps needed or your mail may get returned.

Value: Are Minted Prices Good for the Quality?

When compared to other e-commerce sites that offer the same kind of products, Minted’s prices can be a little more pricey. However, I feel like Minted’s prices are fair because the quality of their products is really amazing. You’re really getting your money’s worth.

If you’re comparing the prices of art prints online, you might find that Minted’s prints are a little more expensive than other e-commerce websites. However, again, the prints are really premium quality and they’re all limited edition prints. Limited edition art prints typically increases in value over time, so they’re actually a good investment.

The best part about Minted is that they have a discounts and coupon codes page. Check it out and start saving money now!

I used minted.com for my wedding invitations and loved it! They sent me proofs of my invitations, inserts, and wedding programs. They were quick to make any adjustments or design requests. I loved how beautiful each piece turned out. If you’re looking for perfect invitations and day of wedding paper, use minted.

Reviewed on January 3, 2021 by Julia (Gave Minted 5 out of 5 stars: Excellent!) [2]

Find Special Offers on Minted!

Now, that you’re ready to start shopping on Minted, I would suggest you take advantage of some of their special offers below:

Overview: My Review of Minted (+ Star Rating)

So, is Minted.com a safe site to buy from? Definitely!

Would I recommend Minted to my friends and family? Absolutely, YES!

My personal rating of Minted’s product quality and customer service is 4.5 out of 5 stars. I only took out half star for the few tiny, minor things that went wrong, as explained above.

Overall, the quality of their products is more than great, and it has a lot to do with their interesting business model.

Did you know that Minted is a curated site that holds regular art contests that are open to anyone in the world?

More than 2,000 designs are submitted by artists to Minted every week. Then, anyone (including you) can act as a judge and rate the artists’ artwork.

This company is basically using consumer votes to help predict the next best-seller! So you know that the designs are going to be top-notch!

And the best part about Minted?

Minted’s customer service!

If there’s something wrong with your order, you can rest at ease knowing that they will give you a replacement. Just maybe don’t wait at the last minute to shop on Minted if your order is time-sensitive!

So go ahead and find the Minted products that are uniquely you, support independent artists, and (most importantly) HAVE FUN shopping!

I am so impressed with this company! Not only was the shipping speed and quality of my save the dates beyond perfection, but Minted worked with me to help fix an issue with my design. I am so unbelievably thankful for their professionalism, flexibility, and wonderful customer service. I truly love my save the dates!! Thank you!

Reviewed on March 20, 2021 by Lauryn R (Gave Minted 5 out of 5 stars: Excellent!) [4]

Minted had such a great selection of invitation suites for my wedding. I loved the ability to customize so they looked exactly the way I wanted. The wedding invitations I ordered were absolutely beautiful, and arrived about a week after I ordered them! There was a mistake on one of my outer envelopes, but the customer service team at Minted was responsive and helpful, and were able to re-print it for me. I would definitely use Minted again.

Reviewed on May 1, 2021 by Sarah (Gave Minted 5 out of 5 stars: Excellent!) [1]

Quick Links To Go Back Up:

Minted Customer Reviews & Ratings Examined | Minted’s Customer Service | Minted’s Product Quality | Minted Value: Price vs Quality | Overview: Reviews & Star Rating for Minted

Minted

www.minted.com

About Minted

We believe that great design lives and thrives in the hands of independent artists that people do not have access to through traditional retailers. Minted uses technology to allow consumers to discover great creative talent, making Minted a place where artists can learn, gain exposure, and build their businesses.

About Us | Minted

Contact

Minted’s Customer Service

Company Location

San Francisco, CA, United States

Categories

Graphic Designer, Art Supply Store, Printing, Online, Personalized

Details

Fine-Quality Paper Goods, Wedding Invitations, Save the Dates, Wedding Website, Invitations, Cards, Wedding Programs, Christmas Cards, Holiday Cards, Photo Cards, Address Labels, Business Cards, Art Prints, Photo Calendars, Party Decor,

Resources:

View helpful customer reviews of Minted.com (Features lists, user reviews and videos to help you make the right choice!)

  1. Trustpilot (Minted Has 2.7 Stars in a 5 Star Rating: Average)
  2. WeddingWire (Minted Has 4.5 Stars in a 5 Star Rating: Excellent)
  3. Yelp (Minted Has 3.5 Stars in a 5 Star Rating: Great)
  4. The Knot (Minted Has 4.3 Stars in a 5 Star Rating: Great)
  5. SiteJabber (Minted Has 1.6 Stars in a 5 Star Rating: Poor)