Is Etsy Safe To Buy From? (A Look at Etsy’s Policies, if Etsy Payments Are Secure, Purchasing From Reliable Etsy Sellers, & More!)

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Is Etsy Safe to Buy From? (Tips for Shopping Safely)

Etsy.com, (similar to Amazon Handmade by Amazon.com), has been one of my favorite places to buy handmade and vintage items online since 2011.

Why?

Because Etsy sellers sell almost EVERYTHING, you can find amazingly unique products, and it’s completely safe (…if you follow my tips below).

So in this article, let’s look at what makes Etsy safe to order from in more detail.

From using credit cards to spotting good & bad Etsy sellers, you’ll find all the information you need right here!

See the #1 BEST SELLING store on Etsy. (Updated daily!)

Finding Reliable Sellers on Etsy

Most Etsy sellers are good people and unique artisans. I used to be an Etsy seller myself, for 9 years!

But, unfortunately, some Etsy sellers are scam artists.

If you’ve been researching Etsy reviews online, you’ll soon find out that many bad reviews come from buyers with complaints about a seller.

The truth is:

Etsy does not screen its sellers. All you have to do to start selling on Etsy is register for an account.

But there’s a way to tell if an Etsy seller is safe to buy from, and it’s by using and reading Etsy’s 5-star review system…

Etsy’s 5-Star Review System

Here’s how to find a reliable Etsy seller to buy from.

If you scroll down on any product page on Etsy.com, you’ll see reviews written by Etsy shoppers. These reviews are a good way to find out if a seller is trustworthy in many categories, such as:

An Etsy buyer has 100 days (after the estimated delivery date of their order) to write a review about an Etsy shop/seller. They can also edit their review as many times as they need during this 100 day period.

Reading shop reviews is a good way to find out if a seller is legit in many categories, such as:

  • Product quality
  • Shipping and delivery times
  • Customer service
  • Handling of returns, replacements, and refunds

As a super cautious online shopper, my personal rule of thumb is to NOT buy from Etsy sellers with less than a 4-star rating. And, they must have at least good 20 reviews. Yet, the more reviews I find, the better!

Is Etsy Safe for Credit Cards, Debit Cards & Other Types of Payments?

Please Note: I’m not a financial advisor. I’m just a super cautious online shopper, who so happens to be addicted to shopping on Etsy.

Buyers have several ways to pay for items on Etsy, but sellers choose which payment methods they will accept.

The most popular ways to pay for items on Etsy are by using credit cards, debit cards, PayPal, and Etsy gift cards (see all payment methods).

All of these payment options use Etsy’s secure checkout system, commonly called Etsy Payments.

Are Etsy Payments Secure?

Yes! Etsy Payments (Etsy’s checkout and payment system) is absolutely secure and safe.

In a nutshell, Etsy keeps records associated with transactions on Etsy Payments and does not give any secure data to the sellers.

This means that your credit card number or any other financial information is kept safe and away from sellers.

Etsy sellers will only receive shipping information and a few other necessary buyer account information they need to complete an order.

Plus, most credit cards come with protection against fraud and have a zero-liability policy. This means you don’t have to pay for any purchases you didn’t make.

Visa’s Zero Liability Policy* is our guarantee that you won’t be held responsible for unauthorized charges made with your account or account information. You’re protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.

Visa – https://usa.visa.com/pay-with-visa/visa-chip-technology-consumers/zero-liability-policy.html

Have peace of mind knowing that the financial institution that issued your Mastercard won’t hold you responsible for unauthorized transactions. As a Mastercard cardholder, Zero Liability applies to your purchases made in the store, over the telephone, online, or via a mobile device and ATM transactions.

Mastercard – https://www.mastercard.us/en-us/personal/get-support/zero-liability-terms-conditions.html

Use the American Express Card online or off, and you won’t be held responsible for any fraudulent charges, as long as you’ve taken reasonable care to protect your account details, PIN and any device on which you have added your account information. Notify us at once if your Card or eligible device is lost or stolen, or you suspect it is being used without your permission.

American Express – https://www.americanexpress.com/ca/en/benefits/service-security/fraud-protection/

If someone steals your Discover card account information, remember that our $0 Fraud Liability Guarantee means you are never responsible for unauthorized transactions on your Discover card account.

Discover – https://www.discover.com/credit-cards/member-benefits/security-center/keep-secure/understand-fraud.html

Does Etsy Have Buyer Protection? (Etsy’s Buyer Policy)

Yes! Although you’re not buying items directly from Etsy’s company, you’re protected by Etsy’s policies in case an Etsy seller doesn’t deliver your items.

If something goes wrong with your purchase, here are a few steps to follow:

  1. Etsy first leaves refund, return, and exchange policies up to the sellers. If you have a question about a recent order, the seller is the best person to ask. You can also check the sellers’ return policies by looking to the right of any Etsy item, and clicking on “See Return Policy”, under the Shipping & Returns section.
  2. If you and the seller can’t resolve a problem with your order, you may be qualified to open a case with Etsy.
  3. Once open a case, Etsy can become a mediator, working with you and the seller on whatever issues you may have.

Etsy can’t confirm or help with payments made outside of Etsy Payments, Etsy’s own online checkout system. This is why it’s better if you can pay for items through Etsy’s site, instead of sending payments like cheques or money orders directly to the seller.

Extra Security & Protection for Your Etsy Account

Etsy provides additional levels of protection if you have an account.

To register for an account, just go to Etsy.com and click on “Register” on the top, right corner. It’s fast, easy, and 100% free.

To access your Security Settings:

  1. Sign in to your Etsy Account.
  2. Click on your little profile icon/image on the top right corner (if you’re on a desktop computer).
  3. Click on “Account Settings”.
  4. Click on the “Security” tab (towards the top of the page).

I recommend turning the two-factor authentication on. This will add an extra layer of protection to your account by sending you an authentication code via phone call, text, or through Etsy’s Authenticator App.

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Overview: Is Etsy Safe to Order From?

Yes! Etsy is a great and safe online marketplace, especially if you follow all of my tips in this article.

My friends and I have been shopping on Etsy for over 9 years and we’ve never had an issue with fraud. The sellers we bought from were top-notch.

The two primary ways for staying safe on Etsy are:

  1. Read buyer reviews! Get to know Etsy sellers through other buyers’ experiences.
  2. Make sure you only pay for items through Etsy’s checkout system (Etsy Payments).

Overall, Etsy is a company you can trust. And if you take your time to read the reviews on Etsy’s website, you should have an amazing shopping experience!

Do you want to support small businesses?

Join 39+ million others who got unique, meaningful items on Etsy!

Every purchase pays a small business!

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