Is Minted Legit? (This Year’s Look at if Minted.com Is a Safe, Secure, and Legit Printing Site To Buy From)

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Is Minted Legit? (Is Minted.Com a Safe Site to Buy Products Online?)

Minted.com, a company based in the United States, is best known for its quality wedding invitations, easy-to-make Christmas cards, amazing service, and more!

But Minted offers way more than just high-quality invitations and amazing cards.

Just these past two years, Minted has been one of my favorite printing sites to buy unique art from artists worldwide!

And, overall, I’ve had only great personal experiences with Minted.

So I thought I would take some time to read what 2600+ customers[RES] had to say about Minted and then summarize that all for you! (Plus, I’ll add in my own personal experience).

Is Minted’s Customer Service Legit?

I read so many great reviews about Minted’s customer service in the past couple of years.

But, I’ll be honest…

A few years back, prior to 2019, some reviews about Minted’s customer service made me hesitant to order anything from Minted for the very first time. Mind you, I’m a REALLY cautious/nervous online shopper when it’s my first time dealing with an online company for the first time.

Now, in 2021, the reviews of Minted’s customer service [RES] are MUCH more positive and match my personal experience with Minted (which has been beyond amazing).

Today, many customers say that Minted’s customer service is fast to reply and very polite. And they also provide recommendations and help if you can’t get something just right with your order. Personally, this put me more at ease for buying anything on Minted.

So perhaps Minted is stepping up their game when it comes to customer service???

I think that customer service is really the backbone of any online company. You need an A+++ rating with customer service for me to even consider giving an online store any of my business.

But, what happens when you receive your order from Minted and it’s not what you wanted? Or worse, what happens when you don’t get your order at all? How does Minted’s customer service deal with returns, refunds, and replacements?

I did read a lot of reviews, written in 2019 and 2021, on how customer service would give replacements to orders that were faulty without any hassle.

However, I didn’t read any reviews (yet) where customers were given full refunds. Customers that were given refunds were only part-refunds (like in the area of 35%).

So, from all the customer reviews I’ve read, it feels like Minted is more focused on fixing the order with replacements rather than giving refunds. (But, again, this is only based on the reviews I read. Please remember this doesn’t mean this info is 100% correct or complete.)

As for returns, I didn’t read reviews where the customer mentioned that they had to return products in the mail in order to get a replacement for faulty products. A picture of the item is all they needed.

Are Minted’s Prices Legit?

When compared to other printing sites that offer the same kind of products, Minted’s prices can be a little more pricey. However, I feel like Minted’s prices are fair because the quality of their products is really amazing. You’re really getting your money’s worth.

If you’re comparing the prices of art online, you might find that Minted’s prints are a little more expensive than other printing sites. However, again, the prints are really high-quality and they’re ALL limited edition prints. Limited edition art typically increases in value over time, so they’re actually a good investment.

If you’re looking for a more affordable alternative to Minted, I would highly recommend looking at Etsy for amazing handmade items, including invitations, cards, stationery, wall art, and more. (They also have an affordable Wedding & Party section.)

Is Minted’s Product Quality Legit?

From 2019 to 2021, most customers had great things to say about the quality of the products they received. It’s really become obvious to me that Minted is putting a real effort into bringing high-quality products to its customers.

Overall, you can expect that the products are “as advertised” and that you’ll have a great experience with Minted.com.

Perfect!

And Minted’s customer service also got many great customer reviews.

That’s excellent!

But wait!

What about the stuff that went wrong? What about the bad experiences some customers had?

I love to read what people don’t like about a company’s products and what really annoyed or angered them. lol Is that so wrong?

I just believe that you can’t be a savvy online shopper unless you know all the stuff that went wrong with previous customers. So here are a few things to look out for when shopping on Minted.

Minted’s Wedding Websites

Although this is such a minor thing (in my eyes), I thought I would mention that a few customers complained that Minted’s wedding websites can’t be found by using a search engine (search engines = Google.com, Bing.com, etc).

Even if you contact customer service with this issue, they will tell you that there’s no way for your website to be searchable on Google. It’s just not an option. So, if not this will be a problem for you, these wedding websites are probably not for you.

Minted’s Wedding Invitations, Cards & More

There are a few things I want to mention about invitations…

First, I just want to say that the quality of the paper and printing they produce is just PREMIUM quality. I love everything about how their cards and stationary feel and look amazing. So, quality is definitely not an issue.

OK. Now for what went wrong…

First, it seems that if you put in a special request, and then you select Express shipping, that your special request is not granted. (This issue was brought up to Minted and might have been resolved by now).

I also read a few reviews where customers received the wrong amount of cards or invitations. It’s like there’s no one to count how much of a product is being printed before it’s sent. And there seems to be a lot of comments from customers about receiving the wrong product, like receiving the wrong type of envelope.

But my question is always, “Will customer service fix the issue, hassle-free?” And, I can say with confidence that customer service WILL make it right.

I just wish that these issues wouldn’t happen to begin with. Perhaps they are overwhelmed with the number of people who want to order their products? And we are all humans and make mistakes. But I get the feeling that there needs to be more quality control in these areas.

Update (April 30, 2021): Quality

More recent customer reviews are proving that Minted is already in the midst of correcting its quality control issues. There seem to be fewer complaints of receiving the wrong orders in the past couple of months. So it seems they really are listening to their customers.

How Long Does Minted Take To Print?

If the product you’re buying comes with a digital proof, then that proof will be delivered within 1-2 days of placing your order. If you need to make any changes to your proof, add an extra 1-2 days every time you make changes.

The printing process only begins once you’ve approved the proof and you paid for your order.

Your order is then shipped. How fast you’ll receive your order depends on if you choose standard or rush shipping.

How Long Does It Take Minted To Ship?

In general, while reading over 2600 customer reviews, there weren’t really any complaints about shipping.

Most people who mentioned anything about shipping said how fast they received their orders. Overall, it was pretty impressive.

Many customers also mentioned that their orders came in high-quality, safe packaging.

However, if you don’t live in the United States, it’s important that you realize that you MIGHT get charged extra when your order is delivered to you (which is normal when you order internationally). These extra costs can come in the form of customs, fees, duties, etc. (The highest I’ve ever had to pay for customs fees was 15%).

Minted can’t determine what extra fees might be added and you’re responsible for paying for these fees.

You can check out this Import Duty & Tax Calculator if you want to see an estimate of what it would cost to get an order shipped from iCanvas (United States) to your country.

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Overview: How Safe, Secure, and Legit is Minted?

So, is Minted.com a safe, secure, and legit printing site? Definitely!

Would I recommend Minted to my friends and family? Absolutely, YES!

Overall, the quality of their products is more than great, and it has a lot to do with their unique business model.

Did you know that Minted is a curated printing site that holds regular art contests that are open to anyone in the world?

More than 2,000 designs are submitted by artists to Minted every week. Then, anyone (including you) can act as a judge and rate the artists’ artwork.

This company is basically using consumer votes to help predict the next best-seller! So you know that the designs are going to be top-notch!

And the best part about Minted?

Minted’s customer service!

If there’s something wrong with your order, you can rest at ease knowing that they will give you a replacement. Just maybe don’t wait at the last minute to shop on Minted.com if your order is time-sensitive!

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Minted: Resources & Reviews

View helpful customer reviews and complaints of Minted. Also view star ratings and photos.

  1. Trustpilot (Minted Has 2.7 Stars in a 5 Star Rating: Average)
  2. WeddingWire (Minted Has 4.5 Stars in a 5 Star Rating: Excellent)
  3. Yelp (Minted Has 3.5 Stars in a 5 Star Rating: Great)
  4. The Knot (Minted Has 4.3 Stars in a 5 Star Rating: Great)
  5. SiteJabber (Minted Has 1.6 Stars in a 5 Star Rating: Poor)