Did you find some super cool items on Redbubble but you don’t know if it’s a secure and reliable site to order from?
Then you’re definitely in the right place!
Over the years, I’ve bought 72 items from Redbubble. This includes ordering 12 items in 2020 since the whole COVID-19/coronavirus pandemic started.
I’ve also read thousands of reviews from customers who bought products from this site throughout the years. [RES]
From my experience and from what I gathered from others, I can definitely say Redbubble is safe to buy from. And, this article will tell you exactly why I think this way.
Is Redbubble a Legit Site?
Yes, I absolutely know that Redbubble is a legitimate e-commerce business. There are three main reasons why I think this way:
1. Redbubble’s Getting Bigger
Redbubble was founded in 2006, in Australia. And now, this company has grown big enough to have additional offices in the United States and Berlin! What non-legit company do you know would be able to increase its size like that?
You need to keep customers VERY happy to become that successful!
I just wanted to say that I had placed an order with Redbubble and one of my products was not perfect however the best part was the sites Customer Service! I quickly messaged to have my product replaced and in a week I have recieved my perfect new product. No fuss, no muss…fantastic for me! I love my items and am very happy. Thanks Redbubble :)Kim, November 26, 2020, Trustpilot(opens in new window)
2. I Safely Purchased From Redbubble
My friends and I have been safely buying products from Redbubble since 2008 with little to no problems.
The only few problems I had were the following:
i. Sometimes My Order Arrives Late
My order is sometimes delivered after the expected delivery date. However, this is totally understandable, and late deliveries have been affecting online businesses all over the world in 2020 due to coronavirus.
For more information on how COVID-19 is affecting Redbubble, check out their page: FAQs: Redbubble and the novel coronavirus COVID-19
Or, check out Redbubble’s digital gift cards(opens in new window) if you’re looking to get a gift for someone PRONTO!
ii. Print Quality Issue
The print on one of the 5 duvets’ I bought was a little blurry.
This issue was most likely caused by the artist enlarging her design too much before uploading it to Redbubble’s website. (Getting a replacement was easy and free.)
Thank you for a completely unexpected refund. I do not often write reviews, but was SO disappointed in that mask. Frankly never even thought Redbubble would read the review, so pleasantly surprised. Hats off to customer service department.Janice Smith, November 27, 2020, Trustpilot(opens in new window)
3. Trusted Customer Service
One thing I can absolutely confirm is that Redbubble’s customer service team is the best of the best. Not only are they extremely polite, but they’re also very patient and reliable.
I also find they’re really quick to reply to any questions I have.
Although, please keep in mind that as soon as you message them, you will get an automated email sent to you almost immediately saying they received your message and that they’ll get back to you as soon as they can.
Today, I emailed them a question about shipping in the United States, and after getting their automated email, it took a real person less than 20 minutes to contact me.
I waited a long time for my order to arrive because it was coming from Spain I received an email telling me [my] order arrived but it never did arrive so I wrote to red bubble and instead of getting an answer I gave an automated email telling me they’re too busy to respond to me. I can deal with a [lengthy] delivery, I can deal with the product getting lost even. But to be ignored when I contact them is too much and i left a one star review but in the end someone did get back to me and they resent the product which was lovely so all is good and it seems that they do care about their customers afterall.W F., August 6, 2020, Sitejabber(opens in new window)
The best part?
Returns are hassle-free!
If there’s something wrong with your order, you can just take a photo of the product and send it to Redbubble’s customer service(opens in new window) through their website.
You have 90 days to submit a return (except for face masks, which can be returned within 14 days of receipt).
I have found that, sometimes, it might take up to 2 business days to get a reply from customer service. It all depends on how busy they are. Please Note:
I ordered 4 things. A poster arrived damaged. It happens. I contacted Redbubble with photos. In a day and a half I had a new, perfect poster with no further effort or cost on my part. Everything looked exactly as expected. Mask was a little thin (average), but looked good. Mask & shirt have been washed multiple times with no damage.Mary S., August 17, 2020, Sitejabber(opens in new window)
I ordered a tee shirt and received it 4 days before expected arrival. Unfortunately, during shipping, the package must have gotten tangled up and the shirt got some black stuff on it. I requested a refund THIS MORNING and they have already taken care of the issue. I have never had a response so quick. The site was easy to use for purchase and contact for my issue. I definitely recommend this site and will buy from them in the future.Jill V., October 24, 2020, Sitejabber(opens in new window)
Are the Reviews on Redbubble Fake?
I seriously doubt that the reviews on the Redbubble website are fake because there are some negative comments on there.
I honestly like reading these buyers’ comments because I really do get a good sense of the pros and cons of a product before I purchase it, especially when it comes to choosing clothing sizes.
One thing to keep in mind is that the reviews talk about the overall quality of Redbubble products, like the quality of materials, sizes, fit, print quality, etc. They are not talking about a specific artwork uploaded by an artist.
Would give 5 stars but the quality has changed throughout the years and the stickers aren’t as reusable as they used to be. Still nice thoBraian, May 20, 2020, Redbubble, Bought Stickers(opens in new window)
If you’re going to wear a mask, make the most of the opportunity and wear a unique design. That’s what I thought & so I ordered several for friends & family with a design to suit each. The print looks great and they are really comfortable and breathable. However, they are also quite thin (double layer) with no pocket to insert a filter, so I’m not 100% that they will do the job. Good for wearing in more open spaces, but in smaller shops etc I’d choose something slightly more robust.Russyn C., August 31, 2020, Redbubble, Bought Flat 2-Layer Face Mask(opens in new window)
Is Redbubble Good Quality?
Overall, I personally give Redbubble’s product quality a 4.5 out of 5-star rating.
There are only 3 items that I could slightly complain about so far.
- Canvas Art Prints:
- The artwork does not wrap around the sides of the canvas. The sides of the canvas are left white. This is okay if you’re going to frame the canvas, but I prefer the sides to be black.
- All I do is paint the sides with black acrylic paint from Amazon. It’s really easy.
- Graphic T-Shirt Dresses & Leggings:
- The light-colored Redbubble t-shirt dresses and leggings are a tiny bit too see-through for my taste.
- I bought an inexpensive slip to put underneath the dress and it fixed that problem!
- It’s worth mentioning that some people think the dresses are too short, but I’m 4’11” so I obviously didn’t have that problem.
- I just wear a dress or skirt over my light-colored leggings to cover my bum. lol
- T-Shirts, Hoodies, and Other Clothing:
- I did read some customer complaints that the designs on T-shirts and hoodies came off after washing, but I never had a problem with that at all. However, I wash my t-shirts in cold water and I let them hang-dry (which is what Redbubble suggests anyway). So, that could make a big difference.
- Another thing to look out for is the size of the clothing, as I find some of them run small. Just carefully look at the sizing charts and read the comments left by other buyers before you order clothing. It’s worth the effort!
I Ordered a T Shirt and ordered wrong size your customer service was great you refunded me credit so I could order right size no fuss and it’s great to know that you can order items with the confidence of knowing you can exchangeDavid, November 17, 2020, Trustpilot(opens in new window)
This website is amazing! The products are perfect and the quality is great! The customer service went above and beyond to help me with an order that I messed up on, I was so impressed and grateful! Shipping and delivery was very fast! I bought quite a few items from this website and I love [every one], I will continue to make purchases in the future!Carli, November, 17, 2020, Trustpilot(opens in new window)
What Brand Does Redbubble Use?
Almost all of Redbubble’s shirts, hoodies, and sweatshirts have a Bella+Canvas(opens in new window) tag attached to them.
And, when I bought chiffon and sleeveless tops, last year, they didn’t have a brand name tag on them at all (just directions for washing).
Each of the brand names mentioned above are actually cool businesses because they’re all ethically sourced. This means they purchase and produce in a way that fully respects the environment and the workers who are making the clothing.
Good thickness in the standard gildan tshirts they use, and they cost on average $23NZ if I buy a few, delivered, whereas a few t-shirts here in New Zealand will cost me $21 each and they are much thinner cotton, with mass produced designs. It’s much better to get an original design here, with better quality. I now just buy all my t-shirts from redbubble! Fast shipping too, reasonably priced.M Reynolds, November 21, 2020, Trustpilot(opens in new window)
Is Redbubble a Ripoff?
I don’t think that Redbubble is a ripoff at all, although I know some people would disagree.
What am I talking about?
… Or, more specifically, customers thinking they overpaid for their Redbubble products.
Some people find that Redbubble is too expensive for the quality of the products you get. But I disagree because I understand that I’m paying for not just an ordinary item. I’m paying for uniqueness.
I’m also paying for artwork.
If you want to stand out and express who you are with really cool stuff, Redbubble is unlike most online shops. On Redbubble, there truly is something for everyone!
So, go ahead. I dare you to search for something unique on Redbubble and not find it! lol
I really like this site. Delivery times aren’t the quickest but this is always pointed out when ordering. There is so much to buy – gifts for loved ones as well as goodies for yourself. It gets addictive after a while! What’s more if there is an issue with your order the customer service is outstanding. I had an issue with an order and it was all sorted within a day of my contacting them.Mark L., November 20, 2020, Trustpilot(opens in new window)
I have ordered from redbubble twice, once around 20 stickers and recently a phone case. Both items are great, the quality is good and shipping was fast. I have no complaints and would definitely order from them again!Florence Isabelle, November 17, 2020, Trustpilot(opens in new window)
Is Redbubble Legal?
Yes. Redbubble is legal because it respects the intellectual property of others.
Redbubble is a global online marketplace for print-on-demand products dependent on user-submitted images of their artwork or designs. This also means that anyone can submit images that infringe on someone else’s intellectual property.
When someone believes their artwork or design has been used in a way that violates their intellectual property rights, Redbubble encourages them to submit a Notice and Takedown Report(opens in new window).
Visit Redbubble’s Redbubble’s IP/Publicity Rights Policy page for more information about how Redbubble is helping to protect people’s intellectual property in 2020.
Is Redbubble From China?
Customers are asking the above question a lot, especially in early 2020.
So, here’s the answer:
Once upon a time, Redbubble did ship some products from one of their manufacturers in China. But they currently do not ship from this country.
Where Is Redbubble Shipped From?
Redbubble is truly a worldwide marketplace. They have a global network of manufacturers and they ship from the United States, the UK, Canada, Australia, France, Italy, Germany, the Netherlands, and the Czech Republic.
One of the greatest things about Redbubble is that if you get extra shipping charges, like customs and extra taxes (which I’ve never had to pay), you can get a customs refund(opens in new window).
For more information on where they ship their products from, check out Redbubble’s page: Where does my order from Redbubble print and ship from?(opens in new window)
I have purchased several products from Redbubble and have been very impressed with the quality – phone cover, scarves, apron, T-shirt – plus other items yet to arrive. Delivery takes slightly longer than UK based online companies but I expected that.Patty, November 22, 2020, Trustpilot(opens in new window)
How Long Does It Take for Redbubble to Deliver?
If you’re shopping for a gift but concerned that you won’t get your order delivered in time, make sure to check out Redbubble’s digital gift cards(opens in new window)!
Redbubble’s business model is called Print-on-Demand. This means Redbubble doesn’t have any finished products in their warehouses.
Products purchased through Redbubble.com are only printed with artwork once someone has bought them online. This happens at one of Redbubble’s third-party manufacturers located in 9 countries.
Then, once printed, the product is shipped.
The manufacturing process and delivery used to take up to 24 to 48 hours. However, it might take longer now since new COVID-19 rules are affecting most carriers worldwide. For more information on how COVID-19 is affecting Redbubble, check out this page: FAQs: Redbubble and the novel coronavirus COVID-19
Unfortunately, since COVID-19 has become part of our world, I’ve just learned to just give an extra 2 weeks to whatever estimated delivery times Redbubble gives me (even with Xpress delivery).
Actually, I don’t just do this with Redbubble. I now have this rule with ALL e-commerce websites I shop from since every business and post office/carrier has been affected by COVID-19 worldwide.
I ordered a bunch of stickers and a pin on Sep. 25 that was said to come October 2-8 but I only [just] received the pin and it’s already the 9th. Now, I understand that deliveries could come late due to covid but I’m still a little mad since it’s been 2 weeks and I can’t even track my order even though it says I can. The pin was pretty good quality though, so I’ll give them that.Chloe R., October 9, 2020, Sitejabber (opens in new window)
Also, the type of product you order and your shipping address influence where the products are manufactured. Because of this, your order can sometimes come in different packages and arrive on different days.
Please visit Redbubble’s “Product Manufacturing Info” page(opens in new window) for up-to-date information on where each type of product is shipped from.
While you’re shopping, you can also find estimated delivery dates on each of the items’ description pages, displayed right under the “Add to Cart” button. Just make sure your country and currency settings are correct before shopping .
Please Note: Redbubble only ships on business days, excluding National Holidays.
I ordered a T-shirt for my son from a seller on Redbubble. I can only assume the item got lost in the post which was unfortunate, but Redbubble were really helpful in resolving the issue and arranging another T-shirt to be sent out to me, which arrived a few days later.Laura Mitchell, November 18, 2020, Trustpilot(opens in new window)
Conclusion: Is Redbubble Safe?
I can only answer this question personally, but my answer is a BIG FAT YES! It’s a remarkable, trustworthy website that I can’t get enough of!
My friends and I have been shopping on Redbubble for YEARS and we absolutely love the quality. And the customer service is always there to help with any concerns or questions you may have.
So go ahead and find the artwork that is uniquely you, support independent artists, and (most importantly) HAVE FUN SHOPPING!
And, don’t forget to become a Redbubble member to get exclusive promotional savings(opens in new window)!
By becoming a member, you’ll be the first to find out about Redbubble’s latest deals and new products! And, it’s totally FREE!
I have ordered several times from Redbubble and am always pleased [with] the items purchased. They offer quality products, good prices, fabulous selection and fairly quick delivery. Great gifts!Isi, November 24, 2020, Trustpilot(opens in new window)
I have already ordered a few times from Redbubble, and I’m never disappointed. They have so many great designs to chose from, the quality is excellent and the customer service outstanding!Halcyon, November 17, 2020, Trustpilot(opens in new window)
I’ve been purchasing fab stuff from RB for some months now. I love how easy it is to find varied products, ie a coffee mug or canvas make up bag to go with an art board, that you’ll use/see everyday! The range is incredible, showcasing the amazing talent that’s out there. I have pieces I bought for myself and quite a few that have been gifts! Response to questions has been prompt with clear information. Easy to trace where my purchases are at, and I’m very happy to have discovered RedBubble!! SusanSusan Newton, November 17, 2020, Trustpilot(opens in new window)