Is Etsy Trustworthy?

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Is Etsy Trustworthy?

Yes! I’ve been buying amazing handmade and vintage items from Etsy for over 9 years and I’m here to answer all your questions!

So let’s take a look at why Etsy is trustworthy. Keep Reading!

Click here to see the #1 TRENDING SHOP on Etsy right now! (updated daily)

Is Etsy Payment Safe?

Yes! Etsy Payments (Etsy’s checkout system) is absolutely secure.

In a nutshell, Etsy keeps records associated with transactions on Etsy Payments and does not give any secure data to the sellers. This means that your credit card or debit card numbers, or any other financial information, are kept away from sellers.

Etsy sellers will only receive shipping information and a few other necessary buyer account information they need to complete an order.

The best part about Etsy Payments?

You can pay for multiple items from different Etsy shops at the same time.

Etsy can’t confirm or help with payments made outside of their own online checkout system or PayPal. This is why it’s better if you can pay for items through Etsy’s site, instead of sending payments like cheques or money orders directly to the seller.

Can I Trust Etsy With My Credit Card?

Yes. Etsy can definitely be trusted with credit cards.

Just make sure to never give your card number or password over the phone, in an email, or any messaging system.

And, if you see an unauthorized charge from Etsy on your credit card statement, contact Etsy’s customer service right away

Can I Trust Etsy With My Debit Card?

Etsy can be trusted with debit cards, but I personally prefer to use my credit card when I shop online because it comes with protection against fraud and a zero-liability policy. This means I don’t have to pay for any purchases I did not make.

Visa’s Zero Liability Policy* is our guarantee that you won’t be held responsible for unauthorized charges made with your account or account information. You’re protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.


Have peace of mind knowing that the financial institution that issued your Mastercard won’t hold you responsible for unauthorized transactions. As a Mastercard cardholder, Zero Liability applies to your purchases made in the store, over the telephone, online, or via a mobile device and ATM transactions.


Use the American Express Card online or off, and you won’t be held responsible for any fraudulent charges, as long as you’ve taken reasonable care to protect your account details, PIN and any device on which you have added your account information. Notify us at once if your Card or eligible device is lost or stolen, or you suspect it is being used without your permission.

American Express

If someone steals your Discover card account information, remember that our $0 Fraud Liability Guarantee means you are never responsible for unauthorized transactions on your Discover card account.


My opinion is that credit cards are the best choice when shopping online. There are two reasons why I think this way:

  1. You’re not as protected against fraud when you use a debit card as compared to a credit card. And getting that money back into your bank account can be a slow process.
  2. If somebody uses your debit card number to make fraudulent purchases, the money will be taken directly out of your bank account. That means you might get stuck without being able to pay for expenses like food or rent for a while.

I’m not saying you shouldn’t buy things on Etsy with a debit card. All I’m saying is that I personally prefer to use my credit card. However, I would still buy things on Etsy if I only had a debit card, or I’d get something like a prepaid visa card.

In case of a fraudulent purchase, the main difference between purchasing online with a credit card or a debit card is this:

  • With a credit card, the credit card company must fight to get their money back.
  • With a debit card, you must fight to get your money back.

Can You Trust Etsy Sellers?

Most Etsy sellers are amazing and kind artisans. I used to be an Etsy seller myself, for 9 years!

But are all Etsy sellers and stores trustworthy?..

No. Unfortunately, some Etsy sellers are scam artists.

If you’ve been researching Etsy reviews online, you’ll soon find out that many negative reviews come from buyers with complaints about a seller.

The truth is:

Etsy does not screen its sellers. All you have to do to start selling on Etsy is register for an account.

But there’s a way to tell if an Etsy seller is legit, and it’s by reading customer reviews.

Can you Trust Etsy Reviews?

Generally, you can trust Etsy reviews and I find it’s a good way to find out if a seller is reputable in many categories, such as:

  • Product quality
  • Shipping and delivery times
  • Customer service
  • Handling of returns, replacements, and refunds

An Etsy buyer has 100 days to write a review after the estimated delivery date of their order. They can also edit their review as many times as they want during this 100 day period.

As a super cautious online shopper, my personal rule of thumb is to NOT buy from Etsy sellers with less than a 4-star rating. And, they must have at least 20 reviews. Yet, the more reviews I get to read, the better!

Does Etsy Sell Fake Stuff?

Throughout the years, I’ve definitely found some scams where sellers were selling “fake stuff” (counterfeit products) on Etsy like imitation jewelry, watches, and handbags.

But, this is why I don’t buy from sellers with less than a 4-star rating or without many reviews (sorry, but I’ll let other people risk it). Fortunately, you can usually find out that products are fakes by carefully reading through the seller’s reviews.

Does Etsy Have Buyer Protection?

If something goes wrong with your purchase, Etsy also offers buyer protection.

Here are a few steps to follow:

  1. Etsy leaves refund, return, and exchange policies up to the sellers. If you have a question about a recent order, the seller is the best person to ask. You can also check the sellers’ return policies by looking to the right of any Etsy item, and clicking on “See Return Policy”, under the Shipping & Returns section.
  2. If you and the seller can’t resolve a problem with your order, you may be qualified to open a case.
  3. Once open a case, Etsy can become a mediator, working with you and the seller on whatever issues you may have.

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Conclusion: Is Etsy a Trustworthy Site?

So, should you trust Etsy?

Yes. As long as you take precautions, you’ll be able to safely shop on Etsy’s website.

My friends and I have been shopping on Etsy for over 9 years and we’ve never had an issue with fraud. The sellers we bought from were top-notch. And, in the rare cases that we needed to return something, it was hassle-free.

The two main keys to staying safe on Etsy are:

  1. Read buyer reviews! Get to know Etsy sellers through other customers’ shopping experiences.
  2. Make sure you only pay for items through Etsy’s checkout system (Etsy Payments).

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